Privacy Policy

This Privacy Policy governs the manner in which Family Medical Supplies, LLC collects, uses, maintains, and discloses information collected from users (each, a “User”) of the

familymedicalmd.com website (“Site”) and through advertising campaigns via Meta (Facebook) and Google Ads.

Effective Date: December 19, 2024

INTRODUCTION

We respect the privacy of visitors to our site and those who interact with our ads on third-party platforms like Meta (Facebook) and Google. This Privacy Policy explains how we collect, use, and protect your information when you interact with our website, forms, and advertising campaigns.

SCOPE

This Policy applies to information obtained through your usage of our website and interactions with Family Medical Supplies’ advertising campaigns on Meta (Facebook), Google Ads, and other digital platforms. This Policy also applies to information collected via forms submitted on these platforms or through our website.

This Policy does not apply to information collected from other sources, whether offline or online, and we do not control the privacy practices of third-party websites.

PERSONAL INFORMATION

"Personal information" refers to any information that may be used to identify an individual. This includes:

• Name

• Email

• Address

• Phone Number

• State

• Medicare Type (HIPAA-protected information)

• Whether you are taking daily insulin injections (HIPAA-protected information)

COLLECTION OF PERSONAL INFORMATION

When you submit a form through our website or interact with ads via Meta or Google Ads, we collect certain personal information such as:

• Name

• Email

• Phone number

• State

• Whether you are taking daily insulin injections (HIPAA-protected health information)

• Your Medicare plan type (Medicare Part B or Medicare PPO, which is also HIPAA-protected health information)

We may also collect non-sensitive information such as how you found us, the ads you clicked on, and your engagement with our website. This helps us optimize our services and improve your experience with us.

By submitting your information, you consent to receive communications from Family Medical Supplies, LLC. We will contact you via phone or email and guide you through the next steps to see if you qualify for the FreeStyle Libre 3 system.

USE OF PERSONAL INFORMATION

We use your personal information for the following purposes:

To verify your eligibility for the FreeStyle Libre 3 system

To contact you for follow-up communications related to your inquiry.

To provide you with the information, services, or products you have requested.

To optimize our advertising campaigns and improve customer engagement.

To comply with applicable laws and regulations, and fulfill any other purpose for which your data was provided.

Important Note on HIPAA:

If your personal information includes health-related data such as your

Medicare type or whether you're taking daily insulin injections, we will handle that information in compliance with HIPAA (Health Insurance Portability and Accountability Act). These details are collected to help us verify your eligibility and provide you with accurate and secure services.

DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with third parties as follows:

Service Providers:

We may provide your information to companies that assist us in managing, hosting, and supporting our marketing campaigns, website, and communications.

Advertising Platforms: Meta (Facebook), Google Ads, and other platforms that we use for marketing may collect and process personal information as part of their own privacy policies.

We may share aggregated data with these platforms to improve the effectiveness of our ads.

Legal Compliance:

We may disclose your information if we believe it is necessary to comply with legal obligations, prevent fraud, or protect our rights, property, and safety, or that of our customers.

For any health-related data, we follow strict HIPAA-compliant procedures to ensure your privacy.

SECURITY

We implement reasonable security measures to protect your personal information. However, no method of transmitting or storing electronic data is fully secure, and we cannot guarantee that your information will always remain protected. For health-related information protected by HIPAA, we follow industry-standard security practices to ensure its confidentiality.

COOKIE USAGE AND THIRD-PARTY TRACKING

When you interact with our website and ads, we may use cookies and similar technologies to collect non-sensitive data. This allows us to measure the effectiveness of our campaigns, analyze user behavior, and enhance your experience on our website.

Both Meta (Facebook) and Google may also use cookies and tracking pixels in their advertising platforms. They may collect information about your interactions with our ads, and we may use that data to optimize future campaigns. By submitting your form, you consent to the use of cookies for tracking and analytics.

CHILDREN'S POLICY

We do not knowingly collect personal information from children under the age of 13. If we learn that a child under 13 has provided us with personal information, we will delete it from our records.

CONTACT INFORMATION

If you have any questions about our privacy practices, or if you wish to update or delete your personal information, please contact us at:

Family Medical Supplies, LLC

Phone: 301-479-3500 (Monday - Friday 9am - 5pm EST)

Email: [email protected]

Address: 19847 Century Blvd, Suite 207, Germantown, MD, 20874