Frequently Asked Questions

Yes. We take the 80% that Medicare pays as full payment. If you have a secondary, they may pick up the other 20% but even if you do not, you are not responsible for the other 20%.

The sensor reads from your interstitial fluid which is more accurate than your blood glucose. You can go to this YouTube video for a better understanding of CGM vs BGM readings: https://youtu.be/Iy8qeIAq7m0?si=-4trO9bYfjH5aWIo

Yes, to an extent. Showering is fine, it will not hurt the sensor. Swimming or being submerged in water is safe for up to 30 minutes.*Note: THE SENSOR NEEDS TO BE COMPLETELY DRY BEFORE YOU TRY TO SCAN IT AGAIN!*

No. The needle of the sensor is so fine, it will not hurt. 

Clean the area with a prep pad first. The best way to adhere the sensor is to make an arm muscle and apply the sensor straight up into the back of the arm. This makes sure the sensor is straight and flat. Here is a video to show you how: https://youtu.be/ePnLXUcdBfc?si=L2ecxc5VfetrEODS

Yes! Depending on which sensor you are using, please make sure to download the correct app. There is also a guide to see if your phone is compatible. https://freestyleserver.com/Payloads/IFU/2024/q4/ART41556-202_rev-W-pub.pdf#usingapp 

Freestyle 2: Freestyle Libre 2 App (Yellow App with a giant blue 2)

Freestyle 3 or 3+: Freestyle Libre 3 App (Yellow App with a giant blue 3)

Abbott has a customer care number that patients can call into and ask for a replacement sensor. They will mail them a replacement at no charge. Abbott's phone number is: (855)632-8658 All replacements must go through the manufacturer, Abbott. Medicare will not pay for replacements.