Frequently Asked Questions

Question 1: Is it "free"?

Yes. We take the 80% that Medicare pays as full payment. If you have a secondary, they may pick up the other 20% but even if you do not, you are not responsible for the other 20%.

Question 2: How accurate is the FreeStyle Libre system?

The sensor reads from your interstitial fluid which is more accurate than your blood glucose. You can go to this YouTube video for a better understanding of CGM vs BGM readings: https://youtu.be/Iy8qeIAq7m0?si=-4trO9bYfjH5aWIo

Question 3: Is the sensor waterproof?

Yes, to an extent. Showering is fine, it will not hurt the sensor. Swimming or being submerged in water is safe for up to 30 minutes.*Note: THE SENSOR NEEDS TO BE COMPLETELY DRY BEFORE YOU TRY TO SCAN IT AGAIN!*

Question 4: Does it hurt to put the FreeStyle Libre sensor on?

No. The needle of the sensor is so fine, it will not hurt. 

Question 5: How do I put on the FreeStyle Libre sensor?

Clean the area with a prep pad first. The best way to adhere the sensor is to make an arm muscle and apply the sensor straight up into the back of the arm. This makes sure the sensor is straight and flat. Here is a video to show you how: https://youtu.be/ePnLXUcdBfc?si=L2ecxc5VfetrEODS

Question 6: Is there an app for my phone that can connect to the sensor?

Yes! Depending on which sensor you are using, please make sure to download the correct app. There is also a guide to see if your phone is compatible. https://freestyleserver.com/Payloads/IFU/2024/q4/ART41556-202_rev-W-pub.pdf#usingapp 

Freestyle 2: Freestyle Libre 2 App (Yellow App with a giant blue 2)

Freestyle 3 or 3+: Freestyle Libre 3 App (Yellow App with a giant blue 3)

Question 7: My sensor gave me an error and won’t scan OR came off before the 14 days is up, can you send me a new sensor?

Abbott has a customer care number that patients can call into and ask for a replacement sensor. They will mail them a replacement at no charge. Abbott's phone number is: (855)632-8658 All replacements must go through the manufacturer, Abbott. Medicare will not pay for replacements. 

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Family Medical Supplies offers reliable diabetes care solutions with a focus on quality, convenience, and personalized support. We specialize in providing Continuous Glucose Monitors, including the FreeStyle Libre 3 system, for eligible Medicare beneficiaries. Our dedicated team is here to guide you through the process and ensure that you receive your supplies at no cost. Learn more about our services and how we can help manage your diabetes today!

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