Frequently Asked Questions

The FreeStyle Libre 3 Continuous Glucose Monitoring (CGM) system may be covered by Medicare for eligible beneficiaries who meet medical and coverage requirements.

Family Medical Supplies accepts Medicare and can bill Medicare directly for eligible items. If you have a secondary insurance plan, it may help cover any remaining balance depending on your benefits.

Our team will review your information and guide you through the process to determine your eligibility and coverage details.

Patients must meet Medicare eligibility coverage criteria. Family Medical Supplies accepts Medicare and can bill Medicare directly for eligible items. Medicare and other payor criteria may apply. This information is provided as a courtesy and is subject to change and interpretation.

The sensor reads from your interstitial fluid which is more accurate than your blood glucose. You can go to this YouTube video for a better understanding of CGM vs BGM readings: https://youtu.be/Iy8qeIAq7m0?si=-4trO9bYfjH5aWIo

Yes, to an extent. Showering is fine, it will not hurt the sensor. Swimming or being submerged in water is safe for up to 30 minutes.*Note: THE SENSOR NEEDS TO BE COMPLETELY DRY BEFORE YOU TRY TO SCAN IT AGAIN!*

No. The needle of the sensor is so fine, it will not hurt. 

Clean the area with a prep pad first. The best way to adhere the sensor is to make an arm muscle and apply the sensor straight up into the back of the arm. This makes sure the sensor is straight and flat. Here is a video to show you how: https://youtu.be/ePnLXUcdBfc?si=L2ecxc5VfetrEODS

Yes! Depending on which sensor you are using, please make sure to download the correct app. There is also a guide to see if your phone is compatible. https://freestyleserver.com/Payloads/IFU/2024/q4/ART41556-202_rev-W-pub.pdf#usingapp 

Freestyle 2: Freestyle Libre 2 App (Yellow App with a giant blue 2)

Freestyle 3 or 3+: Freestyle Libre 3 App (Yellow App with a giant blue 3)

Abbott has a customer care number that patients can call into and ask for a replacement sensor. They will mail them a replacement at no charge. Abbott's phone number is: (855)632-8658 All replacements must go through the manufacturer, Abbott. Medicare will not pay for replacements.